Shipping & Returns

Shipping Information

We attempt to dispatch all items within 3 business days of purchase and all of our products are sent via Australia Post from our base in Perth, Australia. Each order is packed into a secure box and waterproof mailbags to ensure they get to you safely.

Shipping Costs

• Within Australia – We calculate shipping costs by how many items you are purchasing, we have two sizes of box to send your new products in. For single orders or two small headcovers, this will be in the small box costing $10. For larger orders, the charge is $15.
  • Standard Delivery – $10-15
  • Free Delivery on orders of 3 headcovers
• New Zealand
  • Standard Delivery – $15-20
  • Free Delivery on orders of 3 headcovers
• Rest of the World
  • Flat Rate – $30

Delivery Time Frames

The following are estimated delivery times:

• Perth metro region – 2-3 business days
• Regional WA – 4-7 business days
• Interstate metro regions – 4-7 business days
• Regional Australia – 5-10 business days
• New Zealand – 7-14 Business Days
• International – Times Vary, but expect at at least 10 business days.

During busy periods and holidays, these times may take longer, the above are guidelines, but if you need us to follow up, just get in touch.

Return Policy

Our team inspect and test each headcover after creation to make sure it is up to our high standards. We stand by the quality of our headcovers, they are handcrafted by our small team and take pride in the product we send to you.

Faulty Items

If you are unhappy with your headcover and believe there to be a fault, please email us at (info@mackemgolf.com). We want you to be as happy with your product as we are creating it and will look to find the best solution.

If it is determined that the item is faulty, we will organise an exchange for the item or a credit note if the original item is no longer available.

All faulty issues must be declared within 14 days of purchase. We believe this is ample time for you to receive the headcover and find any issues.

All shipping costs are to be paid by the buyer, unless discussed and agreed upon beforehand.

Change of Mind

We do not offer change of mind refunds, however, if you want to exchange an item please contact us. All shipping will be paid by you and the original item needs to be returned in new and sellable condition. We will inspect the item upon receiving it before dispatching your exchange.